Where we ship
We ship across India to all pin codes serviced by our courier partners. We do not ship internationally at present.
Order processing — within 48 hours
Orders are processed and handed over to our courier partner within 48 working hours of order confirmation.
For Cash on Delivery orders, the 48-hour window begins from the moment your order is confirmed by call, SMS or WhatsApp. Orders placed on Sundays or public holidays are processed on the next working day.
Delivery timelines
Once your parcel is dispatched, typical delivery times are:
| Region | Estimated delivery after dispatch |
|---|---|
| Metro cities | 2–4 working days |
| Tier 2 and Tier 3 cities | 3–6 working days |
| Remote and North-East pin codes | 5–9 working days |
These are courier estimates, not guarantees. Weather, festival-season volumes, strikes and regional restrictions can extend them.
Shipping charges
Shipping charges, if any, are calculated and displayed at checkout before you pay. Any Cash on Delivery handling fee is also shown at checkout.
Tracking your order
You will receive a tracking link by email, SMS or WhatsApp as soon as your parcel is dispatched. Tracking can take up to 24 hours to begin showing scans after the link is issued.
Address accuracy
Please check your delivery address and phone number carefully before confirming your order. We are not responsible for a delivery failure caused by an incomplete or incorrect address, an unreachable phone number, or nobody being available at the address.
If a parcel is returned to us for any of these reasons, we will contact you to arrange re-dispatch, and re-shipping charges may apply.
Failed or refused deliveries
Our courier partners attempt delivery up to three times. If the parcel is refused, or remains undelivered after those attempts, it is returned to our warehouse.
For prepaid orders, we refund the amount paid — less any shipping cost actually incurred — and the refund is initiated within 48 hours of the parcel being received and checked at our warehouse.
Damaged or tampered parcels
If your parcel arrives visibly damaged, tampered with, or already opened, please refuse the delivery and email support@skinpibu.com the same day with photographs.
If you have already accepted the parcel and then find damage inside, please see our Refund & Return Policy — an unedited unboxing video is required for such claims.
Delays
If tracking shows no movement for 7 consecutive days, or your parcel is marked delivered but you have not received it, email us within 48 hours. We will raise a dispute with the courier partner and, once the loss is confirmed, send a replacement or a full refund.
Contact
Skinpibu (a brand of Shri Shyam Traders)
Email: support@skinpibu.com — we reply to every email within 48 hours.