Cancellation, Return & Replacement Policy

At Skinpibu, we aim to provide you with a smooth and reliable shopping experience. Please read our cancellation, return, and replacement policy carefully before placing your order.

1. Order Cancellation Policy

Cancellation Before Shipment

You may request cancellation of your order before it has been shipped.

Cancellation requests must be raised within 48 hours of placing the order. Any cancellation request received after 48 hours will not be entertained.

To request cancellation, please contact us at:

Email: support@skinpibu.com

If the order has not yet been shipped, we will process the cancellation and initiate the refund to the original payment method, as applicable.

Cancellation After Shipment

Once your order has been shipped, prepaid orders cannot be cancelled.

For Cash on Delivery (COD) orders, you may refuse the delivery at the time of delivery if you no longer wish to receive the product.

Once a prepaid order has been shipped, cancellation requests will not be accepted.

2. Return & Replacement Policy

You can raise a replacement request within 2 business days of receiving your order, subject to the conditions mentioned below.

We accept replacement requests only for eligible issues such as:

  • Manufacturing defect in the product, within the applicable warranty period.
  • Product received in damaged condition.
  • Product received in defective or malfunctioning condition.
  • Product received is different from the product ordered/displayed on our website.

For damaged, defective, or wrong products, an unboxing video is mandatory for processing the replacement request.

3. How to Request a Replacement

Step 1

Contact our Customer Support team at support@skinpibu.com within 2 business days of receiving your order.

Step 2

Share the following details:

  • Order ID
  • Reason for replacement
  • Clear images of the product
  • Invoice/order details
  • Complete unboxing video, especially in case of a damaged, defective, or wrong product

Step 3

After verification and approval of your request, we will arrange the product pickup, generally within 2–4 business days.

The replacement process will be initiated only after the product is received and verified by our team.

4. Conditions for Replacement

The product must be returned in its original condition and packaging, wherever applicable, with:

  • Original packaging
  • Labels and barcodes
  • Accessories
  • Any freebies provided with the order

If a free product/accessory was provided along with the order, it must also be returned along with the original product for the replacement request to be accepted.

5. Products Not Eligible for Replacement

Replacement requests will not be accepted in the following situations:

  • Product is damaged due to misuse, negligence, or overuse.
  • Product has been used or altered, unless the issue is covered under a manufacturing defect/warranty.
  • Product is returned without its original packaging, labels, barcodes, accessories, or applicable freebies.
  • Packaging has been intentionally or significantly damaged.
  • The issue is not covered under the applicable seller/manufacturer warranty.
  • Replacement request is raised after the specified replacement period.
  • Required images or unboxing video are not provided when requested.

If the product has been used, a replacement will only be considered in case of a verified manufacturing defect or malfunction covered under the applicable warranty. A video demonstrating the issue may be required.

6. Damaged, Defective or Wrong Product

If you receive a damaged, defective, malfunctioning, or wrong product, please contact us at support@skinpibu.com within 2 business days of delivery.

Please provide:

  • Order ID
  • Clear images of the product
  • Invoice/order details
  • Complete unboxing video

Your replacement request will be processed only after verification of the submitted information and the condition of the returned product.

7. Important Note

Please make sure to record a complete unboxing video at the time of opening your package. The video should clearly show the package, shipping label, opening of the package, and the product received.

An unboxing video may be required to verify claims related to damaged, defective, missing, or incorrect products.