Shri Shyam Traders, operating the brand Skinpibu, respects your privacy. This policy explains what we collect, why we collect it, and what control you have over it. It applies to skinpibu.com and to every order placed through it.
1. Information we collect
Information you give us: your name, delivery and billing address, phone number, email address, and order details. If you contact support, we retain that correspondence.
Information collected automatically: IP address, device and browser type, pages viewed, referring source, and cookie identifiers.
What we never collect or store: your full card number, CVV, UPI PIN or net banking password. Payments are handled entirely by our payment gateway partner on their own secure, PCI-DSS compliant systems.
2. Why we use it
- To process, pack, ship and deliver your order
- To confirm Cash on Delivery orders by call, SMS or WhatsApp
- To send you order and delivery updates
- To handle cancellations, returns, replacements and refunds
- To respond to your support queries
- To detect fraud, repeated delivery refusals and misuse
- To improve the website and, where you have consented, to show you relevant advertising
- To meet our tax, accounting and other legal obligations
3. Marketing communication
If you opt in, we may send you offers by email, SMS or WhatsApp. Every marketing message includes a way to opt out, and you can also email support@skinpibu.com to be removed from our list. Transactional messages about an order you have already placed will continue to be sent.
4. Who we share it with
We share only what is necessary, and only with:
- Courier and logistics partners — your name, address, phone number and order contents, so your parcel can be delivered
- Payment gateway partners — to process payments and refunds
- Shopify — our e-commerce platform, which hosts this store
- Communication and analytics providers — for order notifications and website measurement
- Advertising platforms such as Meta and Google — where you have consented, for measurement and remarketing
- Government authorities or law enforcement — where we are required to do so by law
We do not sell your personal data to anyone.
5. Cookies
We use cookies to keep your cart working, remember your preferences, measure site traffic, and — subject to your consent — serve remarketing advertisements. You can block or delete cookies through your browser settings, though parts of the site may then not function correctly.
6. How long we keep it
We retain order records for as long as required under Indian tax and accounting law, and support records for as long as needed to resolve your queries. Marketing data is retained until you opt out.
7. Security
We use HTTPS across the site and rely on Shopify's PCI-DSS compliant infrastructure and our payment partner's security controls. No system can be guaranteed completely secure, so please keep your account credentials confidential and do not share your password with anyone.
8. Your rights
You may ask us to:
- provide a copy of the personal data we hold about you
- correct anything that is inaccurate
- delete data that we are not legally required to retain
- stop sending you marketing communication
Email support@skinpibu.com from your registered email address. We acknowledge every request within 48 hours and act on it within 30 days.
9. Children
This website is not intended for anyone under the age of 18, and we do not knowingly collect personal data from minors. If you believe a minor has provided us with data, write to us and we will delete it.
10. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made under it, any grievance regarding the handling of your personal data may be addressed to our Grievance Officer:
The Grievance Officer
Skinpibu (a brand of Shri Shyam Traders)
Email: support@skinpibu.com
We acknowledge every grievance within 48 hours and resolve it within 30 days of receipt.
11. Updates to this policy
We may revise this policy from time to time. The version published on this page is always the current one.